1. Requesting a Refund
If you believe there is a problem with a purchase, contact support and provide enough order information for the request to be identified and reviewed. Please avoid sharing passwords or other unnecessary sensitive information in your message.
2. How Requests Are Reviewed
Refund eligibility is confirmed after the relevant order details and circumstances are reviewed. A request does not automatically mean that a refund has been approved. Support will communicate the available resolution after review.
3. Reseller Credit Orders
Reseller credit orders are reviewed using their order and delivery details. If you believe the quantity, delivery, or order information is incorrect, contact support promptly so the specific transaction can be checked.
4. Refund Processing
When a refund is approved, support will provide the relevant confirmation or next step. Processing time can depend on the payment method or payment provider involved.
5. Service or Order Issues
For activation, delivery, quantity, or access issues, contact support first so the order can be checked and an appropriate resolution can be discussed.
6. Changes to This Policy
This policy may be updated when services, payment arrangements, or operating requirements change. The current version will be published on this page.
7. Contact Support
To ask about an order or submit a refund request, contact LionOTT Official support.
Contact Support